> ## Documentation Index
> Fetch the complete documentation index at: https://docs.roadshop.org/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions and problems with RoadBanking

# FAQ

> **Players see two options at ATMs or bank counters**
>
> Another banking script also adds ATM and counter interactions. Stop it or
> remove its targets. Keep the resource that holds your society money
> running if your business accounts use it (`Config.Business.Source =
>         'society'`).

> **Players can only have one card**
>
> Your inventory has no item metadata (for example the default ESX
> inventory), or `Config.Cards.Item = false`. Cards are then bound to the
> player, one per player. With ox\_inventory, qb-inventory and other metadata
> inventories, cards are items and players can hold several. See
> [Cards and ATMs](https://docs.roadshop.org/roadbanking/cards.md).

> **The card item has no picture**
>
> Copy `install/bank_card.png` into your inventory's image folder
> (`ox_inventory/web/images/` or `qb-inventory/html/images/`) and restart the
> inventory.

> **A card says it is blocked**
>
> The PIN was entered wrong too often. The card owner sets a new PIN in the
> **Cards** tab at a branch, which unblocks it.

> **There is no Deposit or Withdraw button**
>
> On a standalone server there is no cash, so deposits and withdrawals are
> hidden. Transfers, cards, loans, invoices and standing orders work.
>
> At an ATM, deposits are hidden when `Config.ATM.Deposit = false`. For
> savings accounts, cash withdrawals at the counter need
> `Config.Savings.CashWithdraw = true`.

> **A loan installment or standing order was not taken**
>
> The checking account is the player's framework bank money and can only be
> charged while the player is online. Installments and standing orders from
> it wait until the player is back.

> **A business account does not show up**
>
> The job must be listed in `Config.Business.Accounts`, and the player's
> grade must be at least the `view` grade. The boss grade always has access.
> Players only see the business account of their current job.

> **The teller stands in the wrong place**
>
> The teller stands `Config.Teller.Offset` metres in front of the branch
> point, in the direction of its heading. Change the offset, or the heading
> (fourth value of `coords`) so it points from the player to the counter.
> `Config.Teller.Enabled = false` removes tellers.

> **How do I add or move a branch?**
>
> Stand where players should stand at the counter, facing it, and add a line
> to `Config.Branches` with your coordinates and heading. See
> [Branches](https://docs.roadshop.org/roadbanking/configuration.md#branches).

> **Can other scripts pay into or charge accounts?**
>
> Yes. Use the [server exports](https://docs.roadshop.org/roadbanking/api/exports.md): `AddMoney`,
> `RemoveMoney`, `Transfer` and `CreateInvoice`. Scripts that change the
> framework bank balance directly keep working too; with `AddTransaction`
> they can add a matching line to the history.

> **The bank does not open**
>
> Check the server console for `[road_banking]` errors. `oxmysql` and
> `ox_lib` must start before RoadBanking, and OneSync must be on. Players
> also cannot open the bank while dead, cuffed or in a vehicle; you can
> change that in `client/open.lua`.

> [!NOTE]
>
> Still stuck? Open a ticket on our [Discord](https://discord.gg/2nZrmmvM2q).


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